The step 2 in the design thinking process is to define the problem and interpret the results. This is perhaps the most challenging part of the design thinking process, as it requires to synthesise your observations about the target user from the first stage of the design thinking process which is called the emphasize stage. I processed all the data I gained from the interview and listed the takeaways. Define is basically drawing conclusions from empathy. Below are the findings from the empathy stage:
The findings say the user wants
safety from the virus, social distancing, and space efficiency. The
insights suggest the user is someone who is working and needs to regularly visit
public places such as banks, officers, meetings where people may or may not
maintain social distancing. In a situation like this, it's important to design
a product that allows people to sit comfortably while maintaining proper social
distancing. According to my point of view, the problem statement will be - to
design furniture for waiting area having limited space where the visitors keep themself safe while sitting in the waiting area and maintaining proper social distancing. The
define mode of the design process is all about bringing clarity and focus to the
design space.
Comment down below and let me know your unique insights and findings from your quick reading. Thank you for reading the blog. see you in the next design thinking stage.
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